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Austen Consultants Hosted PBX Voice Solutions

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Unlimited Extensions

$45

32+ Simultaneous Calls

  • US Based Support
  • 20,000 Included Minutes
  • 20 Included DIDs
  • Dedicated Server
  • Feature Rich PBX

More Info

Unlimited Extensions

$50

1-16 Simultaneous Calls

  • US Based Support
  • 4,000 Included Minutes
  • 15 Included DIDs
  • Dedicated Server
  • Feature Rich PBX

MORE INFO

Unlimited Extensions

$55

1-8 Simultaneous Calls

  • US Based Support
  • 2,000 Included Minutes
  • Included DIDs
  • Dedicated Server
  • Feature Rich PBX

More Info
 

How does Hosted PBX Licensing Work?

Austen Consultants licenses are based on simultaneous calls not named user or by extension. This licensing model uses over provisioning so that you only pay for the average amount of users on a call at one time. Usually in most cases except for call centers the rule is 60/40. 60% of the users are on the phone at one time. By using this method it saves a lot of money over traditional Hosted PBX providers charging by the user or extension.

What is a simultaneous Call?

A simultaneous call means that everyone in your office or school district that is on a call will count toward your specific license. For Instance;

  • A user makes a call outside. That is two simultaneous calls one for the inside user and one for the outside user.
  • Extension to extension would be two simultaneous calls, one for each user.
  • Three people on a conference call from the inside to a person on the outside would be four simultaneous calls.
  • Three people on a conference phone in the meeting room calling to one person outside would be two simultaneous calls.

So as you can see in the examples above the licensing is measured by when an extension is used and connected to another extension or an outside line.

How is simultaneous licensing cheaper than by the extension?

The reason that the license is cheaper is because you are not paying for an idle user that is not on the phone. You only pay for what you consume, if you need to license every user we can handle that as well. Let’s say you have 16 users that are always on the phone. You would simply buy a 16 simultaneous call license.

What are the level of licenses?

The levels of licenses are as follows.

  • 4, 8, 16, 32, 64, 128, 256, 512,1024

So based on the pricing represented on this page you would simply multiply the rate times the simultaneous call license represented here. This covers DIDs, E911, Hosting the PBX and comes with a block of minutes, plus support.

These plans are not a cookie cutter and we can customize a plan to meet your needs. We have posted this pricing as packages that we typically see and it makes the math fairly easy.

Can I combine licenses?

No you cannot combine the licenses listed above. So if you need 12 simultaneous calls you would need to buy a 16 simultaneous call license. You cannot combine an 8 and 4 simultaneous license to make a 12.

What is Hosted PBX, Cloud PBX and VoIP?

Introduction

I think it will be helpful to our customers and potential customers to help explain the differences between Hosted PBX/Voice and Cloud PBX. VoIP is the one common characteristic between these two technologies and I will also define VoIP to you as well. Understanding these differences will help clarify how our Hosted Desktop service will help empower you to make the right decision for your business or school district.

What is VoIP?

Voice over IP protocol is a way in which your voice is transmitted across the internet. Not unlike a web page displays your favorite site, VoIP delivers voice in much of thes same way. Your VoIP Phone converts your voice to a packet that is sent out across the internet then it is then again converted to a sound the other party you called can hear.

You probably do not realize it but many big telecom companies use VoIP everyday to transfer your calls across their networks. Whether you are calling a landline, cellular phone or another VoIP device, it is completely transparent to either caller. VoIP only requires a reliable internet connection to work. There is nothing special for you to do to make VoIP work. Think of it like a regular analog or digital phone line.

What is a Cloud PBX?

A Cloud PBX is a server that is hosted by a Cloud Provider. The most popular and well known providers are Azure, Amazon Web Services and Google Cloud. Typically these cloud providers do not suggest a specific PBX software or server platform to use. Cloud providers only give you a platform in which to host your PBX system. For instance, let’s say you want to use an Asterisk PBX (A free Linux PBX) you would sign up for a subscription on Azure and build out your infrastructure.

This is only the beginning however. You will need to know how a Cloud Service operates; networking, storage, compute and VPN are the most relevant pieces that you will need to know how to configure. You will also have to know how to program the Cloud PBX along with connecting the VoIP handsets and enabled devices.

What is a Hosted PBX?

A Hosted PBX is similar to a Cloud PBX except that the service provider handles all of the configuration of the VoIP PBX system. Think of a Hosted PBX provider like your traditional telephone company. You call and tell the provider how many lines and phones you need, explain the features you might need for instance voicemail or email to FAX. There is nothing special that needs to be done at the customers and except pick up the phone and place your call.

Hosted PBX is the preferred method of delivering VoIP to your business. With a Hosted PBX system you get the benefits of a Cloud PBX solution without any additional skills or knowledge. The networking, servers, storage or compute are already configured. The Hosted PBX provider provisions a new instancance for your business and usually within a day or two for a smaller system, up to 16 phones you will be up and running.

Do I need special skills to manage my Hosted PBX?

No you do not need any specialized skills. Once the basic functionality of the Hosted PBX is set up, for example the calling plans, extensions and dialing rules the management is fairly easy to learn. The only other things to configure are custom settings like setting up your Busy Lamp Fields or call forwarding rules.

One of huge advantages to a Hosted PBX solution is there is minimal interaction needed to operate the Hosted PBX system. The hosting provider takes care of 99.9% of everything you need to stay up and running, including proactive monitoring and troubleshooting.

What types of Phones will work with my Hosted PBX?

That depends on what your Hosted PBX provider will support. Our Hosted PBX supports a number of legacy phones like Cisco and also more modern VoIP phones like Yealink, Snom and Grandstream. Please contact us to find out if your specific model is supported or see a complete list here.

FAQ’s for your Hosted PBX/VoIP PBX

Introduction

I think it will be helpful to our customers and potential customers to help explain the differences between Hosted PBX/Voice and Cloud PBX. VoIP is the one common characteristic between these two technologies and I will also define VoIP to you as well. Understanding these differences will help clarify how our Hosted Desktop service will help empower you to make the right decision for your business or school district.

What is VoIP?

Voice over IP protocol is a way in which your voice is transmitted across the internet. Not unlike a web page displays your favorite site, VoIP delivers voice in much of thes same way. Your VoIP Phone converts your voice to a packet that is sent out across the internet then it is then again converted to a sound the other party you called can hear.

You probably do not realize it but many big telecom companies use VoIP everyday to transfer your calls across their networks. Whether you are calling a landline, cellular phone or another VoIP device, it is completely transparent to either caller. VoIP only requires a reliable internet connection to work. There is nothing special for you to do to make VoIP work. Think of it like a regular analog or digital phone line.

What is a Cloud PBX?

A Cloud PBX is a server that is hosted by a Cloud Provider. The most popular and well known providers are Azure, Amazon Web Services and Google Cloud. Typically these cloud providers do not suggest a specific PBX software or server platform to use. Cloud providers only give you a platform in which to host your PBX system. For instance, let’s say you want to use an Asterisk PBX (A free Linux PBX) you would sign up for a subscription on Azure and build out your infrastructure.

This is only the beginning however. You will need to know how a Cloud Service operates; networking, storage, compute and VPN are the most relevant pieces that you will need to know how to configure. You will also have to know how to program the Cloud PBX along with connecting the VoIP handsets and enabled devices.

What is a Hosted PBX?

A Hosted PBX is similar to a Cloud PBX except that the service provider handles all of the configuration of the VoIP PBX system. Think of a Hosted PBX provider like your traditional telephone company. You call and tell the provider how many lines and phones you need, explain the features you might need for instance voicemail or email to FAX. There is nothing special that needs to be done at the customers and except pick up the phone and place your call.

Hosted PBX is the preferred method of delivering VoIP to your business. With a Hosted PBX system you get the benefits of a Cloud PBX solution without any additional skills or knowledge. The networking, servers, storage or compute are already configured. The Hosted PBX provider provisions a new instancance for your business and usually within a day or two for a smaller system, up to 16 phones you will be up and running.

Do I need special skills to manage my Hosted PBX?

No you do not need any specialized skills. Once the basic functionality of the Hosted PBX is set up, for example the calling plans, extensions and dialing rules the management is fairly easy to learn. The only other things to configure are custom settings like setting up your Busy Lamp Fields or call forwarding rules.

One of huge advantages to a Hosted PBX solution is there is minimal interaction needed to operate the Hosted PBX system. The hosting provider takes care of 99.9% of everything you need to stay up and running, including proactive monitoring and troubleshooting.

What types of Phones will work with my Hosted PBX?

That depends on what your Hosted PBX provider will support. Our Hosted PBX supports a number of legacy phones like Cisco and also more modern VoIP phones like Yealink, Snom and Grandstream. Please contact us to find out if your specific model is supported or see a complete list here.

How do I connect my VoIP phones to a Hosted PBX?

Historically VoIP systems were on premise and because those phones were also on the same network connecting the phones was relatively simple. Selecting the right Hosted PBX provider is the first step to ensure that your VoIP phones are configured and connected properly.

Using a Hosted PBX almost always requires a VPN (Virtual Private Network). A VPN connection allows your internal network to be connected to our Hosted PBX system as if the PBX was at your business. Many companies have VPN capable firewalls or routers that will connect to our systems. That is another reason to use us as your Hosted PBX provider, we take care of setting up the VPN and make sure our equipment is compatible.

What type of equipment do I need internally at my business or school district?

You will need network switches to connect your VoIP Phones to our Hosted PBX network. These switches not only provide connection in most cases you can leverage the switch as a power source for the phones using POE (Power Over Ethernet). The phones that we sell can in most cases support sharing the connection to your network and the internet from your phone. It requires configuration and we handle that for you as well.

Networking is very important to make your Hosted PBX function correctly. The bigger your network the more important it is. For deployments less than 8 phones there is nothing special that will need to be done, but anything over 8 phones will need specialized network switches to separate the phone data from the computer data. We also will take care of that equipment and configuration for you.

Will I get to keep my phone number?

Yes, we almost always in most cases can port your phone numbers from your existing phone company to our Hosted PBX. You also will retain those phone numbers even if you decide to move away from our Hosted PBX service. You will have E911 service connected to your numbers as well. The porting process is relatively simple and we will take care of the entire process.

3CX Hosted PBX

Austen Consultants has built an amazing platform that our Hosted PBX solution runs on. The architecture is designed to insure that the Hosted PBX service is extremely reliable and highly available.

Our system is built on Enterprise class data center equipment, using best-in-class servers, storage, virtualization and a network optimized for voice. You’ll no longer need to contend with hardware upgrades and patches, we take care of everything. We diligently maintain our enterprise class hardware and software to ensure maximum system security and availability.

Save Money

We started our Hosted PBX service after seeing so many of our clients struggle with proprietary PBX systems like Cisco, Avaya and ESI. These systems are difficult to upgrade and require Certified Engineers to be on staff or available at a moments notice, this comes at a very high cost.

We charge per concurrent call with unlimited extensions which works in the favor of our customers. There is no service contract or Smartnet contract to worry about. You start saving money immediately and get all the features of our feature rich PBX. We take care of the backend heavy lifting so you don’t have to become a VoIP PBX expert to run your business.

Fast Deployment

We deploy and provision your Hosted PBX in hours, not days or weeks and you’ll have your own VoIP PBX Portal to manage your system.

We’ll guide you through the entire PBX provisioning process. We don’t just sell it and send you to a Wiki or a 300 page PDF to figure it out on your own.

We take pride in our services! Our Network Engineers are trained and certified; there is no problem too big or small that we can’t or won’t tackle.

Network health checks on request.

 

Our Hosted PBX Features

  • Unlimited extensions
  • Pay as you go plans available
  • Licensed by simultaneous call
  • Voicemail
  • Fax to email
  • Digital receptionist
  • SIP Trunk included or bring your own
  • Works with IP Desk Phones
  • Softphone for Windows and Mac

Our Hosted PBX Security

  • The entire PBX system is behind state of the art firewalls
  • SSL
  • SIP TLS
  • Layer One security
  • SIP Encryption
  • We support VPN connections to the Hosted PBX firewall
  • Segmented multi-tenacy
  • User based permissions
  • LDAP ready

 

Phones Available from Austen Consultants

(not all shown here)

t48-right-600_copy

T48G

  •   Yealink Optima HD voice
  •  Dual-port Gigabit Ethernet
  •  PoE(802.3af) class support
  •  7″ 800 x 480-pixel color touch screen with backlight
  •  Support Bluetooth headset through USB Dongle
  •  Up to 16 SIP accounts
  •  Headset, EHS support
  •  Supports expansion modules
  •  Wall mountable
  •  Simple, flexible and secure provisioning options

yealink-sip-t42g-500

T42G

  • Revolutionarily new design
  • Yealink Optima HD voice
  • Dual-port Gigabit Ethernet
  • 2.7″ 192×64-pixel graphical LCD with backlight
  • Up to 12 SIP accounts
  • PoE support
  • Headset, EHS support
  • Integrated stand with 2 adjustable angles
  • Wall mountable
  • Simple, flexible and secure provisioning options

t27p

T27P

  • Yealink Optima HD voice
  • 3.66″ 240×120-pixel graphical LCD with backlight
  • Up to 6 SIP accounts
  • PoE support
  • Headset, EHS support
  • Supports expansion modules
  • Integrated stand with 2 adjustable angles
  • Wall mountable (optional)
  • Simple, flexible and secure provisioning options

 

Call us today. We want to answer all your questions and get to know you.